Orders are processed within 2 business days and ship free from China with tracking. Delivery times vary by destination; see our Shipping Policy for the estimate for your country.

As soon as your order is shipped, we will send you an email containing your tracking link. Please allow up to 48 hours for the tracking information to become available.

You may notify us of withdrawal within 14 calendar days after delivery and return the goods within the following 14 days. Reasonable inspection is allowed. See our Returns & Refunds Policy for costs, conditions and statutory rights.

Submit our return request form (Start a Return) or email support@thegreyford.com with your order number. Once confirmed, send the item to our returns address in China, listed in our Returns & Refunds Policy.

Check the size and measurements listed for the selected model and variant. Our Care & Sizing guide explains how to measure. Contact support@thegreyford.com if a measurement is missing.

We accept the payment methods displayed at checkout. Availability may vary depending on your country, currency and device.

Orders are processed quickly. Contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations cannot be guaranteed once processing has begun.

Contact our customer service team and include your order number, a description of the issue and clear photographs of the item and packaging. We will review your request and provide an appropriate solution.

Care instructions vary according to the product and material. Always follow the information provided on the product page or care label. Proper care helps preserve the appearance, structure and quality of your item.

Contact support@thegreyford.com for product questions, orders and returns. Greyford is operated by Eben Global LLC.