Returns, Exchanges & Warranty

Need to return, exchange or make a warranty claim? Fill in the form below and our team will reply by email within 1–2 business days. You can also email us directly at support@thegreyford.com.

How returns work

  1. Request: submit this form (or email us) within 14 days of receiving your order, with your order number and the item(s) concerned.
  2. Confirmation: we confirm your return by email.
  3. Ship it back: pack the item securely, write your order number on or inside the parcel and send it to the returns address below within 14 days after notifying us. Keep your proof of postage and tracking number.
  4. Refund: we refund to your original payment method within 14 days of being notified, once we receive the item or proof that it was sent.

Returns address

GREYFORD Returns – Eben Global LLC
c/o Liu Weilong
Room 204, No. 248 Yangtang Road
Tongjun Subdistrict, Tonglu County
Hangzhou, Zhejiang 311500
China
Phone: +86 157 1570 3585

Returns are accepted from every country we ship to. Please do not send returns to our mailing or registered agent addresses in the United States.

Return shipping costs

  • Change of mind: you pay the return postage from your country. We recommend a tracked service.
  • Damaged, defective or incorrect item: GREYFORD covers the cost or sends a replacement. Please send us clear photos of the item and packaging by email.

Lifetime Quality Guarantee

Every GREYFORD piece is covered against manufacturing defects (such as a stone falling out, a broken clasp or a broken link) for as long as you, the original purchaser, own it. If a defect is confirmed, we send a free replacement with free shipping. Normal wear, including gradual plating wear, accidents, misuse, loss and theft are not covered. Select "Warranty claim" below and include photos of the piece.

See our Returns & Refunds Policy for full details and your statutory rights.

Request form