Shipping policy

Greyford is operated by Eben Global LLC. Questions about delivery: support@thegreyford.com.

Dispatch origin and delivery

Orders are fulfilled by our supply partners and dispatched from China. Orders are processed and dispatched within 2 business days after payment confirmation. Estimated transit time is 8–13 business days after dispatch, giving an estimated total of 10–15 business days from payment confirmation to delivery. Business days exclude weekends and public holidays. Transit is an estimate, not a guaranteed delivery date; customs checks and local carrier disruptions may affect it. Dispatch confirmation and tracking are sent when available. Processing and transit estimates are stated separately above; the estimated total includes both.

Destinations and shipping charges

We are expanding international delivery. Orders can currently be placed only for destinations enabled at checkout. A country is not available until checkout accepts its address and displays a shipping method and price.

For the currently enabled United States zone, Standard shipping costs US$8, or is free for orders of US$70 or more. Express costs US$15 where offered. The 8–13 business-day estimate is the confirmed general transit estimate; we do not promise a faster Express delivery date unless expressly stated before purchase. Other destinations, when enabled, will have their charges displayed before payment.

Taxes and customs

Any taxes or duties collected by Greyford are shown at checkout. International shipments may be subject to import charges imposed by the destination authorities. Where these are not collected at checkout, the recipient may be required to pay them. Contact us before ordering if you need clarification for your destination.

Delays and delivery issues

If an order cannot be dispatched within the agreed time, we will contact you with an updated estimate and applicable cancellation and refund options. Where mandatory consumer law applies and no other delivery date has been agreed, delivery must take place within its statutory period, generally 30 days for EU consumer orders. Your rights if delivery is late or goods are lost or damaged remain unaffected. Contact us with your order number if tracking stops updating or delivery fails.