Refund policy

Greyford is operated by Eben Global LLC. To request a return or exercise your right to withdraw, email support@thegreyford.com with your order number and the items concerned. A clear statement is sufficient; the optional form below is not required.

14-day withdrawal period

You may notify us that you wish to withdraw within 14 calendar days after you, or a person you nominate other than the carrier, receives the goods. For one order delivered in separate parcels, the period begins when the last item is received. You do not need to give a reason. Send the goods back no later than 14 days after notifying us of withdrawal.

Return arrangements and costs

Returns are received in the United States at: Eben Global LLC, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States. Contact us for return instructions and include your order number. Do not send goods to our Wyoming registered office. For a change-of-mind return, you pay the direct return postage to the United States. For customers outside the United States this means international return postage; the amount depends on your carrier, origin and parcel. Greyford does not charge a separate return handling fee. For damaged, defective, incorrect or non-conforming goods, Greyford will provide or cover the necessary return shipping, in accordance with applicable law. There is no restocking fee. Keep proof of postage.

Condition of returned goods

You may inspect an item as you would in a shop to establish its nature, characteristics and functioning. Please package it securely and include its accessories and packaging where available. Missing original packaging alone does not remove a statutory withdrawal right. You may be responsible only for diminished value caused by handling beyond what is necessary for that inspection, where permitted by law.

Refunds

We will reimburse payments within 14 calendar days after being informed of your withdrawal. We may withhold reimbursement until we receive the goods or you supply evidence of sending them back, whichever occurs first, where permitted by law. For a full-order withdrawal, we refund the original standard delivery charge; the extra cost of a premium or Express service is not refundable beyond the cost of standard delivery. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Your payment provider may take additional time to display the credit.

Defects, cancellations and exchanges

Contact us if goods arrive damaged, faulty or different from your order. Photos can help us investigate but do not replace your legal rights. Repair, replacement, price reduction or refund remedies apply as required by law. EU consumers retain their minimum two-year legal guarantee for non-conforming goods where EU law applies. If an order has not dispatched, contact us promptly to request cancellation. For an exchange, contact us to arrange the appropriate return and replacement process.

Exceptions and mandatory rights

A statutory withdrawal exception may apply to goods made to your specifications or clearly personalized, or to sealed goods genuinely unsuitable for return for health or hygiene reasons after their seal is broken, only where the legal conditions are met and disclosed before purchase. Ordinary brand engraving applied to standard stock is not customer personalization. Sale items retain the same statutory rights. This policy does not limit any stronger mandatory rights in your country.

Optional withdrawal notice

To: Eben Global LLC, Greyford Customer Care, support@thegreyford.com, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States.
I hereby give notice that I withdraw from my contract of sale for the following goods: [items].
Order number: [number]. Ordered on / received on: [dates].
Consumer name: [name]. Consumer address: [address]. Date: [date].
Signature only if submitted on paper. This address receives both notices and returns. Contact support for the return instructions.